Frequently asked questions
Everything you need to know about renting with Aero Group.
How do I book a car?
Pick a car and your dates, fill out a short form, and upload your driver's license and insurance. We review your request and send a contract to sign. Then you pick up the car.
How old do I need to be to rent?
You must be at least 25 years old with a valid driver's license.
What do I need to book?
A valid driver's license, proof of insurance, and a credit or debit card in your name. You upload your documents when you reserve.
Do I need my own insurance?
Yes. You need a valid auto insurance policy that covers the rental. Bring proof of coverage to pickup.
When am I charged?
Nothing is charged when you submit a request. We review your details first, then send a contract and payment.
How do I pay?
We accept major credit and debit cards. Payment is made securely online after we approve your request.
Is there a deposit?
Yes. A refundable security deposit is held before pickup and returned after the car is returned in good condition.
Do you offer weekly or monthly rates?
Yes. You get 10% off for a week or longer, and 15% off for a month or longer. The discount is applied automatically.
Are there mileage limits?
Standard rentals include a daily mileage allowance. Extra miles are billed at a set rate. Let us know if you're planning a longer trip.
How does fuel work?
Return the car with the same amount of fuel it had at pickup. If it comes back low, a refueling charge applies.
Can someone else drive the car?
Only the approved renter on the contract may drive the car. Additional drivers must be approved in advance and meet the same requirements.
Can I take the car out of state?
The car should stay within the state unless we approve out-of-state travel in advance. Just ask before your trip.
What if something happens to the car?
In an accident, make sure everyone is safe, call the police if needed, and contact us as soon as possible. You're responsible for damage beyond normal wear and tear, per the rental agreement.
Where do I pick up and return the car?
We'll arrange a pickup and return location in the Atlanta area when we confirm your booking.
Can I have the car delivered?
Delivery may be available in the Atlanta area for an added fee. Contact us to arrange it.
Can I change or cancel my reservation?
Yes. Let us know as early as possible. Since nothing is charged until we approve your request, most changes are simple.